Brand: DC HOUSE
Why would you pick DC HOUSE?
ABOUT US-DC HOUSE
For more than ten years,DC HOUSE has been focusing on providing rural areas with a series of products such as gate openers,water pump,ground drill and vent fan,etc.,to improve the quality of life for the people in off-grid areas.Our vision is to make houselife easier!!In the future,we will continue to research and development innovation and market development,so that consumers around the world better enjoy the results of industrial automation.
【Batteries Included】 12V 5AH lithium ion batteries are included.The power supply mode of solar panel + batteries allows the door opener to work stably for 2-3 days without sunlight.
【Advanced Solar Power Technology】Polycrystalline solar panels have a conversion rate up to 70%. Complete solar system equipment, 20W solar panel is enough to supply energy. Needless to connect the mains, remove your trouble with wiring and cabling. Eco-friendly, saving resources.
【Wide Remote Control Range】Two 4 button remote transmitters are included. They can reach up to 164 ft, which makes it easy to open a door from your car or your house.
【Easy for Installation】All necessary installation hardware and fasteners are included. Easily installed with commonly available tools. No welding or high-voltage electrical connections are required.Also,careful technical support in case of complex problems.
【Wide Range of Application】Withstand swing gates weighing up to 330 LBS and width 6.5ft. Suitable for but not limited to driveway, farm and pasture.
1.Long service life assures your gate opener to work for more than 3 years
2.All necessary installation hardware and fasteners are included. Easily installed with commonly available tools
3.A complete system requires no accessaries purchased
4.A reliable 10W solar panel works in harsh low light conditions
5.We listen carefully to your voice and assist you with the installation
Suitable for any single swing-type gate, typically used in Residential/Farm/Commercial applications, achieve two optional installation styles of Pull-to-Open / Push-to-Open via adjusting the Rear Bracket, multiple opening methods are optional(remote control /code lock/manual).
free replacement parts! If you have any questions during the installation and use of the product, please feel free to contact our professional staff via email. We will solve your problem as soon as possible.
We hope you have enjoyed your online shopping experience with DC-HOUSE. Please read below for more information about our shipping and return policies.
We offer a free shipping service for most of mainland U.S.and European.
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
Procession time can take between 1-3 business days.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
All items sold at DC-HOUSE are guaranteed to be delivered in 30 days.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
|Shipping from||Shipping to||Shipping time||tracking information|
|U.S. warehouse||USA||3-5 business days||tracked|
|A.U. warehouse||AU||5-7 business days||tracked|
|I.T. warehouse||IT||3-5 business days||tracked|
|F.R. warehouse||FR||3-5 business days||tracked|
|D.E. warehouse||DE||3-5 business days||tracked|
|E.S. warehouse||ES||5-7 business days||tracked|
|U.K. warehouse||UK||3-5 business days||tracked|
Freight: Larger Panels Kits must be shipped by freight, the shipping time is 5-14 business days.
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond DC-HOUSE's control, such as public holidays and Customs issues.
HI, AK, PR & US Territories:
Free shipping is not available for customers in Hawaii (HI), Alaska (AK), Puerto Rico (PR) or any US Territory. Please contact us for a shipping quote on your order.
GUARANTEES & RETURN POLICY14 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 14 days of the order being received. In the event of a replacement, DC-HOUSE will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part within 3 working days. To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. Goods returned without original packaging will not be accepted.
30 Days No Reason Return
Standard in stock merchandise purchased through DC-HOUSE may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. DC-HOUSE will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra products you did not order. For all other reasons, customers are responsible for the return shipping fees. DC-HOUSE requires at minimum 1-2 working days to inspect a returned item prior to issuing a refund or credit.
Please note that DC-HOUSE will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
Please be prepared with your invoice or the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Contact telephone number
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
I haven't installed the operator yet, so I can speak of it's working performance. Still trying to program it. I can't get the operator to close the gate automatically. It wants to open it automatically from an open position. From the open position-close with the remote - then go back to the open position automatically. Need it to Open with remote and then close automatically. Will try again today to program it.